How quickly can I return an item?
As long as the product is unopened and still in its original condition and packaging you can return within 3 calendar days from the date of receipt.
What form of refund can I get?
Once the product has been evaluated and it’s eligible for return, we will issue a store credit that you can use to order a replacement item or you can use it on your next purchase. It will be valid for 3 months.
What if I receive an item with manufacturing defect?
If you have a complaint about your product or think it might have a defect, is damaged or has missing parts, please contact us at [email protected]
We will arrange a courier pick up from your location. You must repack the item in the same original box it was delivered in and all the parts, labels, packaging and manual must be intact. Upon receipt, it will be submitted for the routine evaluation and testing.
If the item is confirmed to have a manufacturing defect by our product experts and technical team, we will repair it or issue a replacement. If the item has a missing part, we will provide what’s missing.
If it’s already more than 3 calendar days from the date of delivery, we will repair the item.
Should you decide that you do not want a replacement and the return request was received within 3 calendar days from the date of receipt, we will issue a store credit valid for 3 months from the issue date. Kindly note that we are unable to process a cash refund.
If the item is working and is proven to be not faulty or damaged or requires proper configuration or assembly we will return the item back to you.
Products we can’t refund or replace
Products we can’t process for return are listed below:
- CDs/ DVDs
- Beauty & Fragrance products
- Clothing/footwear items without the original packaging and tags
- Personalized items
- Products with extended delivery time
- Items on sale
- Electronic items where the original seal is broken
- Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken or torn)
- Damaged items due to misuse or showing signs of wear and tear, even if they are still under warranty period
- Items that have been assembled, used, altered or installed, unless defective
- Items that were sealed and require their hygienic levels to be intact from the manufacturer
How long does it take for the whole return and exchange process to be completed?
We usually collect items within 24-48 hours from the date of your feedback. The delivery of replacement usually takes 5-7 working days from when we have received and evaluated the product.
Refunds to credit card or PayPal usually takes 7-10 working days from when we have received and evaluated the product.
What delivery destinations does the Farahii return policy apply to?
Our return policy is applicable to items delivered within the GCC only. We are unable to process a return for items shipped to any other destination.
Please note that Farahii.com will not be able to accept any returns during busy months and seasons such as December and Eid, unless the product has a manufacturing defect or missing parts. If you have any further queries regarding our returns policy, please drop us a line at [email protected]
“Free Returns” Campaign Returns Policy (Valid for February 22, 2018 to March 31, 2018):
- Any returns must be made within 3 calendar days from the date the customer had received the item.
- Items must be in good condition when returned (i.e. in the same original condition and packaging as it was received by the customer). Items that do not meet conditions will not be eligible for return.
- Items that are eligible for return include only the items that have not been already used. Used items will not be accepted.
- Any items damaged will not be returned even during the period of the “Free Returns” campaign.
- Once we receive the package and the product has been evaluated and it’s eligible for return, we will issue a store credit that you can use to order a replacement item or you can use it on your next purchase. The store credit will be valid for 3 months.
- The “Free Returns” campaign is only valid to items delivered within the GCC only (i.e. Saudi Arabia, Bahrain, United Arab Emirates, Kuwait and Oman). We are unable to process a return for items shipped to any other destination.
- The “Free Returns” campaign is only valid from February 22nd, 2018 until March 31st, 2018.
How to return a product to farahii:
You can return a product in one of 2 ways:
- Send us an email at [email protected] and state the product you would like to return and the reason for your request to return the product.
- Send us a WhatsApp message at +966 55 157 1516 and state the product you would like to return and the reason for your request to return the product.
After receiving your email/WhatsApp message, we will reply to you as soon as possible, then arrange for the return of your product, providing all return policies have been met.
If you have any questions, queries or complaints, please feel free to email us at [email protected]